DATA & CUSTOMER PLATFORMS
(CRM / MDM / PIM / CDP / DMP / DAM)
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Executive positioning
Customer and product data ecosystems require structured governance to avoid fragmentation. I design integrated CRM and MDM architectures ensuring data consistency and operational reliability.
Typical challenges
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CRM disconnected from ERP
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Poor product data quality
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Supplier onboarding inefficiencies
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Lack of referential governance
What I deliver
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CRM deployment (Dynamics 365, Salesforce)
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MDM/PIM integration (Stibo, Alkémics)
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Data harmonization
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Governance rules & validation frameworks
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User adoption support
Contextualization
At STIME / Intermarché, I led data harmonization and Alkémics–Salsify integration for supplier onboarding and product data governance
At Sysco, I structured CRM and product data quality monitoring to optimize customer experience
Business impact
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Improved product data reliability
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Enhanced supplier onboarding efficiency
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CRM performance optimization
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Stronger customer experience alignment
